CompTIA Network+ (Exam N10-007)

Course Overview This course will introduce students to networking, including network standards, network communications, working with TCP/IP, network devices, wide area networks, remote access, network security, building highly available and scalable networks, and maintenance, monitoring, and troubleshooting. Course Introduction 5m Course Introduction Chapter 01 – Introduction to Networking 1h 25m Topic A: Networking Fundamentals What…

Customer Service Basics

Course Overview This course teaches students about understanding customer service, focusing on the customer, customer service and the telephone, handling complaints, and enduring stress. Course Introduction 1m Lesson 01 – Understanding Customer Service 31m Topic A: Understanding Customer Service What is Customer Service? What is Customer Care? Who is the Customer? Wow! Service Build Relationships Barriers…

Certified Wireless Network Administrator (CWNA)

Course Overview This course provides students with the knowledge and skills to successfully survey, install, and administer enterprise Wi-Fi networks. Course Introduction 2m Course Introduction Module 01 – Overview of Wireless Communications 39m Overview of Wireless Communications Overview of Wireless History Standards The FCC ITU-R IETF ISOC Hierarchy Wi-Fi Alliance IEEE The Hierarchical Model Carrier…

Certified Wireless Security Professional (CWSP)

Course Overview This course will teach students about Legacy Security, encryption ciphers and methods, 802.11 authentication methods, dynamic encryption key generation, SOHO 802.11 security, fast secure roaming, wireless security risks, wireless LAN security auditing, wireless security monitoring, VPNs, remote access and Guest Access Services, WLAN security infrastructure, and wireless security policies. Course Introduction 3m Course…

Effective Bookkeeping and Payroll

Course Overview This course teaches students about principles, an overview of internal controls, subsidiary ledgers and special journals, reconciliations, correcting entries, sales tax, budgeting, accounting for merchandising, accounting for cash, payroll, partnerships and corporations, accounts receivable and bad debts, interim profit or loss, closing the books, and cash flow. Course Introduction-2m Chapter 01 – Principles 1h 10m Principles…

Effective Human Resource Administration

Course Overview This course teaches students about the fundamentals of motivation, individual and group behavior, the informal organization, technology and people at work, productivity and quality improvement, job redesign and job enrichment, fundamentals of leadership, developing, appraising, and rewarding employees, communicating for effectiveness, managing conflict and change, and human relations in global business. Course Introduction-7m Lesson 01 – Effective…

Effective Legal Office Administration

Course Overview This course teaches students about certification for paralegals, the law office, billing, preparing legal documents, litigation, contracts, torts, criminal law and procedure, family law, business law, real estate, estate planning and guardianship, and bankruptcy. Course Introduction 2m Course Introduction Lesson 01 – Certification for Paralegals 11m Certification for Paralegals NALA Certification NAFP Certification…