LookingGlass – Scope & Requirements (REQ01)

Course Overview
This instructor-led course introduces participants to the tools and techniques necessary to
develop well-understood project requirements. Participants are introduced to Displayed
Thinking, use-cases, requirements interviews, requirements meetings, requirements
documentation, and many other topics critical to the success of a complex project.
Course Introduction 3m
Course Introduction
Section 01 – Effective Listening Skills for Requirements Definition 38m
Effective Listening Skills for Requirements Definition
Listening Is Good Business
Listening vs. Hearing
Causes for “Tune-Out”
Communication Realities
Listening Approaches
Matching Listening Approaches
To Be More Effective with Appreciative Listeners
To Be More Effective with Empathic Listeners
To Be More Effective with Comprehensive Listeners
To Be More Effective with Discerning Listeners
To Be More Effective with Evaluative Listeners
The Function of Listening
Section 02 – Stakeholders 13m
Who is a Stakeholder?
Responsibility Assignment Matrix (RAM)
The RACI Matrix
Steps in Stakeholder Management
Key Stakeholder Questions
IIBA BOK Stakeholder Questions
Stakeholder Prioritization
Section 03 – Scope Definition 46m
Scope Definition
The Product vs. Project Scope:
IIBA Knowledge Areas
Relationships Between Areas
Business Analysis Planning & Monitoring
Requirements Elicitation
Requirements Mgmt. & Communication
Enterprise Analysis
Requirements Analysis
Solution Assessment & Validation
Underlying Competencies
Project Boundaries
The PMI Scope Management Framework
Real World Best Practice
Scope Definition Process
Project Sponsor Issues Charter
Charter Environmental Factors to Consider
The Project Data Sheet (PDS)
Getting at Requirements
Can You Deliver Too Much?
Scope Creep
Section 04 – Creating Effective Work Breakdown Structures 34m
Creating Effective Work Breakdown Structures
Scope Definition
Work Breakdown Structure (WBS)
Types of WBS Elements
Components of the WBS
Code of Accounts
WBS Dictionary
Managing Change
The What and The How
Work Breakdown Structure Example
Answer Four Key Questions:
The Fourth Question…
What’s Wrong with this WBS?
Why Use a WBS?
Introduction to Displayed Thinking
Section 05 – Requirements Basics 23m
Requirements Basics
What is a Requirement?
IIBA BOK Requirements
Functional vs. Non-Functional
What Makes A Good Requirement?
Examples of Poor Requirements
Business Requirements & System Requirements
Requirements Written Individually
Key Requirement Tests
The Problem Pyramid
Section 06 – Use Cases 11m
Use Cases
Why Create Use Cases?
High Level Use Case
Process for Developing a Use Case
Keys to Effective Use Cases
High Level Use Case: Part 1
High Level Use Case: Part 2
High Level Use Case: Part 3
High Level Use Case: Part 4
Use Case Checklist
Section 07 – Development Methodologies 57m
Development Methodologies
Developmental Methodologies Terminology
Major Families of Methodologies
The Volere Process
Volere Requirements Process
Guidelines to Success with RUP
Rational Unified Process
Inception Phase
Elaboration Phase
Construction Phase
Transition Phase
Key Modeling Elements of the RUP
Guidelines to Success with RUP (2)
The Basics
The Scrum Roles
The Scrum Flow
The Scrum Tool
The Scrum Skeleton
Section 08 – Testable Requirements 16m
Testable Requirements
Questions to Ask When Testing
Standard Testing Activities
Requirements Based Testing (RBT)
RBT Strategy
RBT 12-Step Process
Ambiguity Review
Types of Testing
Test Cases
Section 09 – The Software Requirements Specification (SRS) 12m
The Software Requirements Specification (SRS)
The SRS Defined
SRS Goals
The SRS Components
The SRS – Getting Started
10 Quality Characteristics Of An SRS
Quality Measures Related To Individual SRS
Weak Phrases
Section 10 – Business Domain Modeling 15m
Business Domain Modeling
BDM Defined
BDM Roles
BDM Artifacts
BDM Example: Model
BDM Example
BDM Example DB Schema
Why is a Domain Model Needed?
BDM Example: Database Tables
BDM Example (2)
Section 11 – Other Advanced Tools 40m
Other Advanced Tools
Key Techniques
The Spectrum Diagram
Activity Diagram
Block/Swimlane Workflow Diagram
Business Process Diagram (BPD)
Cause & Effect Diagram
Decision Tree Analysis
Class Diagrams
Class Diagrams – Key Terms
Class Diagram: Basic
Class Diagram: Complicated
Data Flow Diagrams (DFD)
Data Flow Diagram – Key Terms
Course Closure
Total Duration: 5h 9m

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