Communication Essentials

Course Overview
This course teaches students about business communication, verbal and non-verbal
communication, written communication, electronic communication, communicating with
graphics, and effectively working for your boss.
Course Introduction 2m
Course Introduction
Lesson 01 – Business Communication 11m
Topic A: Identifying Basic Communication Techniques
How Communication Works
Listening Skills
ABC’s of Effective Communication
Two Types of Communication
Communication Methods
Topic B: Formal and Informal Communication
Formal Communication
Informal Communication
Lesson 01 Review
Lesson 02 – Verbal and Non-verbal Communication 28m
Topic A: Describing Verbal and Non-verbal Communication
Verbal Communication
Non-verbal Communication
Topic B: Understanding Body Language
Body Language
Stationary Features
Body Posture Interpretations
Active Features
Topic C: Making Effective Presentations
Presentation Basics
Four P’s of Effective Presentations
Types of Presentations
Informational Presentations
Demonstration Presentations
Sales Presentations
Presentation Verbal Etiquette
Presentation Non-verbal Etiquette
Topic D: Fundamentals of Productive Meetings
What Makes a Meeting Ineffective?
Guidelines for Managing Meetings
Levels of a Meeting
Guidelines for Participating in Meetings
Closing a Meeting
Lesson 02 Review
Lesson 03 – Written Communication 13m
Written Communication
Three Components of Written Communication
Key Writing Elements
Written Communication Development
Constructing Subject Matter
Gender in Business Writing
Gender-neutral or Gender-equal Phrases
Writing Your Document
Common Errors that Require Proofreading
Proofreading Techniques
Lesson 03 Review
Lesson 04 – Electronic Communication 19m
Electronic Communication
Telephone Etiquette
Cell Phone Etiquette
Using Conference Calls
Voice Mail Etiquette
Email Etiquette
Email Components
Instant Messaging (IM)
Inappropriate Use of Email
Internet Etiquette
Social Media Etiquette
Lesson 04 Review
Lesson 05 – Communicating with Graphics 10m
Topic A: Creating Graphics for Business Communication
Basics of Graphic Communication
Know Your Audience
Keep it Clear
Keep it Simple
Keep it Readable
Clear, Simple. Readable Bar Charts
Topic B: Communicating Static Information
Static Information
Presenting Static Information
Gathering Information
Analyzing Information
Topic C: Communicating Dynamic Information
Dynamic Information
Fishbone Diagram
Lesson 05 Review
Lesson 06: Effectively Working for Your Boss 26m
Topic A: Representing Your Boss
Anticipating Your Boss’s Needs
Making Your Boss Look Good
Keeping Your Boss Informed
Topic B: Communicating Your Boss’s Decisions
Explain the Decision
Handling Feedback
Topic C: Supporting Your Boss and Colleagues
Characteristics of Effective Teams
Strategies for Being Supportive
Topic D: Building a Partnership with Your Boss
Benefits of Partnering with Your Boss
How to Build a Partnership with Your Boss
Confronting Your Boss
Handling Confrontations with Your Boss
Lesson 06 Review
Course Closure
Total Duration: 1h 49m

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