Business Etiquette and Professionalism

Course Overview
This course teaches students principles of professional behavior, interview etiquette,
planning and attending business meetings, electronic etiquette, and multicultural
Course Introduction 2m
Course Introduction
Lesson 01 – Principles of Professional Behavior 23m
Principles of Professional Behavior
What is Etiquette?
What is Professionalism?
Costs of Poor Etiquette
Always Be Your Best
Always Be Your Best When Meeting and Greeting
Effectively Working for Your Boss
Being an Effective Part of the Team
Lesson 01 Review
Lesson 02 – Interview Etiquette 27m
Interview Etiquette
Types of Interviews
On the Phone
Employment Tests
Planning for the Interview
In the Waiting Room
During the Interview
After the Interview
Job Fair Interviews
Lesson 02 Review
Lesson 03 – Planning and Attending Business Meetings 25m
Planning and Attending Business Meetings
Types of Meetings
Planning Office Meetings
Attending Office Meetings
Planning Conference Call Meetings
During Conference Call Meetings
Planning Video/Teleconference Meetings
During Video/Teleconference Meetings
Meal Meetings
Making Reservations
Table Manners and Business Meal Etiquette
Thank You Notes
Lesson 03 Review
Lesson 04 – Electronic Etiquette 18m
Electronic Etiquette
Cell phones
Instant Messaging
Social Media
Lesson 04 Review
Lesson 05 – Multicultural Etiquette 15m
Multicultural Etiquette
Five Steps to Dealing with Diversity
Cultural Norms
Awareness of Personal Bias
Communication Guidelines
Key Guidelines
Lesson 05 Review
Course Closure
Total Duration: 1h 50m

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