Course Overview This hands-on course leads to a Certificate in ITIL Service Capability Management – Planning, Protection and Optimization. The series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced…
Course Overview The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives. Course Outline Course Introduction 4m Course Introduction Chapter 01 – Introduction to ITIL Practitioner 13m Introduction to ITIL Practitioner Lesson: Course Introduction Welcome to the Course! Why Are You Here? Using Bloom’s…
Course Overview This program leads to a Certificate in ITIL Service Capability Management – Release, Control & Validation. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a…
Course Overview This hands-on course leads to a Certificate in ITIL Service Lifecycle Management – Service Design. Upon successful completion, students can expect to gain competency in introduction to Service Design, Service Design principles, Service Design processes, Service Design technology related activities, organization and technology for Service Design, understanding implementation approaches, challenges, and critical success…
Course Overview This hands on program leads to a Certificate in ITIL Service Lifecycle Management – Service Operation. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Operation domain of the ITIL Service Lifecycle. Upon…
Course Overview This hands-on course leads to a Certificate in ITIL Service Capability Management – Service Offerings & Agreements. The series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced…
Course Overview This hands-on course leads to a Certificate in ITIL Service Lifecycle Management – Service Strategy. Upon successful completion, students can expect to gain competencies in the leading discussions on Service Strategy, defining services and market spaces, conducting strategic analysis, applying Financial Management, managing demand, driving strategy through the Service Lifecycle, and understanding Critical…
Course Overview This hands on program leads to a Certificate in ITIL Service Lifecycle Management – Service Transition. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Transition domain of the ITIL Service Lifecycle. Upon…
Course Overview This course will teach students about language enhancements, concurrency utilities, IO and new IO, files, Async, change, and network protocols. Chapter 01 – Language Enhancements 51m Topic A: Overview – Part 1 Overview – Part 2 Overview – Part 3 Topic B: Language Enhancements – Part 1 Language Enhancements – Part 2 Language…
Course Overview This course will teach students about XML and I18N updates, I18N and frameworks, JDBC updates, and JDBC enhancements and Security. Chapter 01 – XML and I18N Updates 54m Topic A: XML External Properties – Part 1 XML External Properties – Part 2 XML External Properties – Part 3 Topic B: XML Processing Limits…
